Return & Refund Policy
Thank you for shopping at Vood. We aim to provide high quality, fresh food items to all of our customers. However, we understand that issues may arise which necessitate returns and refunds. Our policy is as follows:
PlantB B.V. | July 12, 2023
Returns
Due to the perishable nature of our products, we unfortunately cannot accept returns. We strongly urge you to review your order prior to finalizing the purchase to ensure it is correct. In the event that you receive an incorrect or damaged item, please contact us immediately so we can resolve the issue.
Incorrect Order
If you have received an incorrect order, please notify us within 24 hours of receipt. We will arrange a redelivery of the correct items or a full refund, as per your preference.
Damaged Items
In the event you receive a damaged item, please notify us within 24 hours of receipt. Upon confirmation, we will either refund the item cost or provide a replacement, based on availability.
Cancellation
Order cancellations can be made up to 1 hour after order placement. Beyond this timeframe, we cannot guarantee order cancellation or modification as it may have already been prepared for dispatch or delivered.
Refunds
All refunds for incorrect or damaged items will be processed within approximately 7 of days, depending on your card issuer's policies.
Please note, we cannot be held responsible for products that spoiled due to the customer not being available at the time of delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: contact@voodmeals.com
By visiting this page on our website: www.voodmeals.com
By phone number: 020 308 68 70
Thank you for your understanding and for shopping with us.
